Terms & Conditions

We want all our guests to have the best experience possible, and for that certain rules need to be followed.

General Terms and Conditions – PortoCrawl

1. Object and Scope

PortoCrawl is a brand and platform dedicated to the promotion and commercialisation of recreational and entertainment events in a tourism environment, consisting of pub crawl, walking tours, food tours and social experiences, combining touristic navigation, music, social interaction and the provision of alcoholic beverages. Such events qualify as leisure and entertainment services, of one-off execution and with specific dates or periods of performance, and shall not, under any circumstances, be construed as a package travel, organised trip or linked travel service, and are therefore not subject to the legal regime set forth in Decree-Law no. 17/2018, of 8 March, regarding package travel.

These Terms and Conditions govern access to, use of, booking, payment for, and participation in events promoted under the PortoCrawl brand, as well as the use of the respective website and associated interfaces. These Terms apply to all Regular Events, without prejudice to any additional specific conditions communicated at the time of booking.

The organisation and execution of the events is based on a collaborative model involving different legally autonomous entities, each responsible for specific areas of the service, as defined in these Terms and Conditions. The parties involved and their respective roles are identified below.

2. Identification of the Parties

For the purposes of these Terms and Conditions, the following entities intervene, in a distinct and limited manner:

Semana Ousada LDA, with registered office at Travessa da Cara, no. 14, 2º Esquerdo, Bairro Alto, 1200-089 Lisbon, holder of the PortoCrawl brand, hereinafter referred to as “PortoCrawl”, acting as promoter, commercialiser and intermediary of the experience. PortoCrawl ensures the promotion and sale of events in compliance with applicable legal requirements.

TuriTop, S.L., a company incorporated under Spanish law with registered office at Avenida del Atlántico, 9, Residencial Winter Gardens, Bloque 3, Oficinas, 38639 San Miguel de Abona, Santa Cruz de Tenerife, registered with the Commercial Registry of Santa Cruz de Tenerife under no. B-76717947, hereinafter referred to as “TuriTop”, which provides the technological infrastructure for bookings and payments, acting as a provider of technological services and technical payment intermediation.

The use of the website, the making of bookings, payment and participation in any event imply the full, informed and unconditional acceptance of these Terms and Conditions by the user/participant, such acceptance prevailing over any promotional communications, informational content, commercial descriptions or information contained on the website. Should the user disagree with any provision of these Terms, they must refrain from using the website, making bookings or participating in events.

3. Definitions

For the purposes of these Terms, the following definitions shall apply:

“Event” – recreational and entertainment experience promoted under the PortoCrawl brand.
“Regular Event” – collective event open to the general public, with pre-defined dates and schedules (for example, weekly or seasonal scheduled parties).
“Private Event” – event organised on a bespoke basis for a closed group, company or individual client, on a date/time specifically reserved for such purpose.
“User” or “Participant” – any person who accesses the PortoCrawl website, makes a booking for an event or participates in an Event, thereby being subject to these Terms.
“Ticket” – the access title granting the right to participate in the Event, obtained through prior booking and payment.

Note: References to terms in the singular shall include the plural and vice versa. Clause and section headings are for convenience only and shall not affect the interpretation of the contractual content.

4. Legal Nature of the Event

The Participant expressly acknowledges that the schedules, itineraries, routes and duration announced for the Event are merely indicative. There is no guarantee of fixed routes or stops, and the route and programme may be altered at any time for operational reasons, adverse meteorological conditions, or by order of competent public authorities. Such changes, when motivated by safety reasons, force majeure or official determinations, shall not entitle the participant to any refund, price reduction or compensation, as they do not alter the essential nature of the leisure experience provided.

Without prejudice to maintaining the overall concept of the Event, PortoCrawl reserves the right to make non-substantial operational adjustments to the Event programme whenever necessary for technical, logistical or management reasons. Such adjustments may include changes in the sequence of activities, internal schedules, or other entertainment content. Any such modification shall be communicated to participants during the Event or in advance, where possible, and shall not give rise to any partial refund, discount or compensation, as it does not materially affect the overall contracted experience.

5. Ticket Content and Excluded Services

The Ticket acquired grants the Participant the right of access to and participation in the Event on the date, time, meeting point and under the conditions indicated at the time of booking/purchase.

Unless expressly stated otherwise in the Event description, the Ticket includes only the services explicitly mentioned as included. All services or items not clearly indicated as included are expressly excluded from the Ticket. By way of example, the Ticket price does not include: travel or land transportation to/from the meeting point; accommodation or stays before or after the Event; any personal expenses of the participant; additional consumption of drinks or food not included in the event package; nor services provided by third parties outside the scope of the Event (such as optional photography services, merchandising, where applicable). Any additional services requested shall be subject to availability and prior agreement and may entail additional costs to be borne by the participant.

6. Admission Conditions and On-Board Safety

Participation in PortoCrawl events is strictly reserved to persons aged 18 or over, unless otherwise indicated. Legal majority constitutes an essential condition of access, as alcoholic beverages are made available and consumed during the event. The participant undertakes to present, whenever requested, a valid official identification document proving their age. PortoCrawl reserves the right to refuse participation or access to the Event to any person who does not satisfactorily prove that they are 18 years of age or older, in which case no refund of the amount paid shall be granted.

During the Event, the participant must fully comply with all safety rules, behaviour standards and conduct appropriate to a recreational activity in the relevant environment. In particular, the participant is required to strictly follow all instructions and orders given by the guides and staff, before and during the Event.

Furthermore, it is strictly prohibited to bring into the Event any objects, substances or materials that may pose a risk to public safety, such as weapons, pyrotechnic materials or illegal drugs/narcotics. The detection of possession or use of such items shall result in the immediate expulsion of the participant and, where applicable, referral to the competent authorities, without prejudice to any other legal consequences.

7. Bookings and Payments

Bookings for participation in PortoCrawl events are made by electronic means, through the official website. At the time of booking, full payment of the Ticket price is required, unless specific conditions to the contrary are indicated (for example, in the case of certain Private Events agreed separately). The booking and payment process is carried out through the booking widget integrated into the website, which is supported by the third-party technological platform TuriTop.

The platform TuriTop, S.L. is responsible for providing, maintaining and operating the technological infrastructure for bookings and payments (online booking engine, payment interface) used in the purchase process. The terms and conditions governing the use of the TuriTop platform are established by that entity and are publicly available for consultation (for example, at https://www.turitop.com/en/terms-conditions/). The participant acknowledges that, by making a booking through the TuriTop system, they shall also be subject to the terms of use of that platform, as a user thereof.

Upon successful completion of the booking payment, the participant shall automatically receive, at the email address provided, a booking confirmation containing the details of the reserved Event (date, time, boarding location, number of tickets). The participant is responsible for verifying the accuracy of the data contained in such confirmation and for promptly reporting to PortoCrawl, in writing (e.g. email), any discrepancy or error in the booking details.

PortoCrawl clarifies that it does not have access to the full details of the payment instruments used by the participant (for example, credit card number), as electronic payment processing is carried out through the secure servers of TuriTop or the associated payment service provider, thereby ensuring the confidentiality of such financial data. The use of third-party technological platforms for booking and payment management does not affect or replace the applicability of these Terms and Conditions to the contract established between the participant and PortoCrawl. In all matters relating to the Event, participation conditions, cancellations, refunds and liability regime, these PortoCrawl Terms shall always prevail, without prejudice to any additional conditions that the participant may have accepted with third parties (such as TuriTop) for the use of the booking platform.

Invoices relating to the purchase of tickets for PortoCrawl events shall be issued by the entity responsible for the sale of the respective ticket, which may correspond to PortoCrawl (Semana Ousada, Lda.). Whenever the booking is made through the booking platform used by PortoCrawl, billing details may be requested at the time of ticket purchase.

The request for an invoice must be made at the time of purchase or within a maximum period of 5 days after the event has taken place, and it may not be possible to issue an invoice thereafter if the necessary data has not been provided within such period. The purchase of tickets for events promoted under the PortoCrawl brand may involve the provision of different services by legally distinct entities.

Unless otherwise indicated, invoices shall be issued and sent within a maximum period of 5 (five) working days after the event has taken place or after receipt of complete billing details. Where the participant requests an invoice at the event venue, the organisation may collect the relevant billing details, with the issuance and subsequent sending of the invoice being carried out by the entity responsible for the provision of the relevant service.

8. Personal Data Processing

The processing of personal data carried out within the scope of the booking and payment process complies with the applicable data protection legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and Law no. 58/2019, of 8 August. Specifically, TuriTop, S.L. acts as the data controller for the personal data provided for booking purposes (identification, contact and payment data of the participant), in accordance with its privacy policy and the GDPR.

PortoCrawl may have limited and temporary access to certain personal data strictly necessary for the operational management of the Event — for example, the participant’s name and contact details, for the purposes of verifying boarding lists (check-in) and communicating essential Event information. In this capacity, PortoCrawl shall act as a data recipient, processing such data only in accordance with TuriTop’s instructions and not determining its own purposes or additional processing means. PortoCrawl does not independently store such personal data beyond what is necessary for the execution of the Event, nor does it use such data outside the scope of the booking made.

For purposes of contact regarding personal data protection (e.g. clarification of doubts, exercise of rights provided under the law), PortoCrawl provides the following dedicated contact: info@discoverlisbon.org.

Any request from the data subject relating to access, rectification, objection, erasure, restriction or portability shall be forwarded by PortoCrawl, where applicable, to the data controller (in this case, TuriTop), ensuring that the data subject receives a response within the legally established time limits.

PortoCrawl declares that it does not control nor determine the technical means used in the booking and payment process — such function being carried out by the TuriTop platform — and limits itself to accessing, in a restricted and temporary manner, the personal data strictly necessary for the operational management of the Event, in strict compliance with the GDPR. PortoCrawl shall not use participants’ personal data for marketing or other autonomous purposes without obtaining the appropriate consent. For further details regarding data processing carried out by TuriTop, the participant should consult the respective privacy policy or contact the entity through the address provided above.

9. Risk and Limitation of Liability

Participation in the Event occurs at the participant’s own risk. Any civil liability of PortoCrawl towards the participant arising from the contractual relationship hereby established shall be strictly limited to the scope of its role as commercial intermediary. In particular, by express agreement of the parties, PortoCrawl’s liability for any failures or breaches directly attributable to it (i.e. failures in booking management or information provided) shall be limited, at most, to the amount effectively paid by the participant for the Ticket. PortoCrawl’s liability for any indirect damages, loss of profit, loss of business opportunity, non-material or moral damages suffered by the participant is excluded, unless such exclusion is not permitted under mandatory applicable law. Under no circumstances shall PortoCrawl be liable for damages or losses that do not arise from a culpable breach of its essential contractual obligations towards the participant.

PortoCrawl shall not be liable for damages suffered by the participant resulting from acts, omissions or conduct of the participant themselves or of third parties unrelated to PortoCrawl. In particular, PortoCrawl shall not be liable for any losses, bodily injuries or material damages arising from misuse of the services by the participant, failure to comply with safety instructions, negligent, imprudent or intentional behaviour of the participant, nor for incidents caused by third parties (including other participants or external suppliers) not under PortoCrawl’s control. By way of example, if a participant is injured due to imprudent behaviour or breach of safety rules, such damage shall be their sole responsibility; likewise, PortoCrawl shall not be liable for loss, theft or damage to participants’ personal belongings occurring during events.

The participant undertakes, where legally admissible, to indemnify PortoCrawl for any damages, losses, expenses or liabilities (including legal fees) that PortoCrawl may incur as a result of: (a) unlawful acts or breaches of these Terms committed by the participant; or (b) third-party claims arising from the participant’s conduct during the Event.

10. Private Events

PortoCrawl also organises Private Events, reserved exclusively for an individual client, group or entity (such as private parties, corporate events, etc.). Private Events may entail specific conditions tailored on a case-by-case basis, which shall be set out in a separate agreement or commercial proposal. At the time of contracting a Private Event, PortoCrawl shall communicate to the client all applicable specific conditions — for example, minimum number of participants, global or per-person price, deposit and final payment policy, cancellation deadlines and corresponding penalties, special catering requests, or other operational details — which must be expressly accepted by the client prior to confirmation of the booking.

In the event of conflict between these Terms and the specific conditions agreed for a given Private Event, the latter shall prevail (but only in respect of that specific event). By way of example, a Private Event may have a distinct cancellation policy (such as partial refund of a deposit depending on the notice period of cancellation) — in such case, the agreed policy shall replace the general cancellation rules set forth in Clause 15, but only within the scope of that private contract.

Thus, in addition to Regular Events open to the public, PortoCrawl may organise Private Events reserved for a specific client, group or entity, on a date and under conditions agreed in advance. The acceptance of Private Event requests is subject to availability analysis and prior approval by PortoCrawl.

Private Events are governed by a specific commercial proposal or agreement, which shall define, inter alia:

the estimated or minimum number of participants;
the services included;
the applicable prices, payment deadlines and any deposits or advance payments;
the conditions for cancellation, change of date or change in the number of participants.

In Private Events, booking, organisation and execution follow a personalised sales and production process, including services and desired schedule, with such conditions being communicated directly to the client by email or written message (including via WhatsApp). The content of such written communications — including prices, deadlines, payment conditions, cancellation policy and any other agreed elements — shall be binding and shall prevail over any general information contained on the website, having full contractual validity.

Confirmation of the booking of a Private Event may be subject to payment of a deposit or partial amount, with the remaining balance to be paid within the deadline indicated in the booking communications. In the event of failure to comply with agreed payment deadlines, PortoCrawl may consider the booking cancelled.

Unless expressly stated otherwise in written communications with the client, withdrawal from a confirmed Private Event shall not entitle the client to any refund. PortoCrawl may, on a case-by-case basis, propose rescheduling or the granting of credit, depending on operational feasibility.

Private Events consist of experiences reserved by closed groups, corporate entities or private clients, with specific conditions regarding schedule, meeting point, services and customised logistics, and may be operated by different partner entities. PortoCrawl acts as promoter and intermediary of the experience, being responsible for coordinating the booking and logistics with the partners involved. Responsibility for the material execution shall lie with the partner entity indicated and accepted by the client at the time of booking.

The specific conditions agreed for each Private Event shall prevail over the general provisions of these Terms and Conditions to the extent that they regulate particular aspects of the contracted event. Unless expressly stated otherwise in the specific agreement entered into with the client, the rules set forth in these Terms shall apply subsidiarily to Private Events.

In Private Events involving third-party entities responsible for provision of services, each intervening entity shall act in its own name and under its exclusive responsibility, being liable only for the services it effectively provides. PortoCrawl shall act, in such cases, as promoter of the event and shall not assume the role of operator or direct provider of the technical or hospitality services carried out.

11. Services Provided by Third Parties

Certain complementary services associated with an Event — or even certain Private Events in their entirety — may be provided by third-party entities independently, outside the PortoCrawl structure. For example, marketplace products, external entertainers or professional photographers are situations in which third-party suppliers may be involved. In such cases, PortoCrawl acts exclusively as a commercial intermediary in the promotion or booking of such services and shall not assume any responsibility for their material execution. Responsibility for the proper provision of such services shall lie entirely with the third-party supplier entity. The specific conditions applicable to third-party services shall be defined by the respective provider and presented to the participant (or organising client, in the case of a Private Event) at the time of booking, and must be accepted by them.

It is further emphasised that, whenever a specific service or component of the Event is carried out by third parties, any claims relating to failures, accidents or breaches occurring within such third-party services must be directed against the respective provider. PortoCrawl shall not be held liable for the acts of such independent entities and/or for claims arising from their services, acting solely as a facilitating agent of the contracting process. Notwithstanding the foregoing, PortoCrawl shall endeavour, to the extent possible, to assist the participant in communicating with the external provider in the event of necessity or complaint, in order to reach a satisfactory solution, without this constituting any assumption of liability.

12. Cancellations, Changes and Refunds

Cancellation by the organisation: PortoCrawl reserves the right, freely and at its discretion, to cancel, postpone or alter the date and/or itinerary of any Event, for any relevant reason — including, by way of example only, insufficient number of bookings to make the event viable, adverse weather conditions, sudden unavailability of staff for health reasons, medical emergencies, local holidays affecting operations, or other force majeure events — without giving rise to any obligation to indemnify the participant.

In such cases, PortoCrawl shall endeavour to inform affected participants as far in advance as possible and, where feasible, propose alternative dates for the Event or issue a credit voucher for future use. Notwithstanding the foregoing, the participant acknowledges that they are not entitled to any additional compensation or indemnification from PortoCrawl as a result of cancellation, postponement or alteration decided under this clause.

For the purposes of the above, Force Majeure shall include all unforeseeable, unavoidable events beyond the control of the organising entities that prevent or render excessively burdensome the performance of the Event, including, inter alia, political or social events (such as war, riots, terrorist attacks, civil unrest, pandemics or epidemics) or natural events (such as earthquakes, floods, fires, severe storms or lightning) affecting navigation safety or legal feasibility of the Event. Governmental or administrative decisions that prohibit or limit the Event (for example, new sanitary restrictions, port authority orders suspending recreational navigation due to hazardous conditions, etc.) shall also qualify as Force Majeure.

In Force Majeure situations that result in cancellation of the Event, no refund shall be due to the participant, as such circumstances are beyond the control of the organising entities and prevent performance under the agreed conditions. In such cases, PortoCrawl may, alternatively, propose rescheduling or issuing credit equivalent to the ticket value, depending on feasibility and negotiation with participants, but this shall not constitute a contractual obligation.

Cancellation by the participant / no-show: Unless expressly provided otherwise in specific conditions of a given Event, no refunds shall be made where the participant unilaterally cancels their booking (voluntary withdrawal) or fails to attend at the scheduled meeting point and time (no-show). Likewise, if the participant is excluded from the Event, before or during its execution, due to breach of conduct and safety rules, they shall forfeit the right to any refund, and shall not be entitled to any compensation for the portion of the Event not enjoyed as a consequence of their own conduct.

Exception to the right of withdrawal: The participant acknowledges that the booking relates to a leisure activity to be performed on a specific date or period, and therefore the statutory 14-day withdrawal right applicable to distance contracts does not apply, pursuant to Article 17(1)(k) of Decree-Law no. 24/2014, of 14 February. Accordingly, once the booking is confirmed and paid, the participant may not cancel it based on withdrawal, and the parties shall be bound by the agreed terms (save for force majeure or other cancellation conditions provided herein).

PortoCrawl may prioritise rescheduling of the Event as the primary solution, proposing:

a) a new date for the Event; or

b) issuance of a credit (voucher) valid for a minimum period of 12 months.

The participant shall be informed by email or other written means and shall confirm their availability within 24 hours of the communication being sent. Failure to respond shall be deemed as acceptance of the new date or the proposed credit, with no subsequent right to a refund. The inability to attend on the new date shall only justify a refund where the participant demonstrates, in an objective and documented manner, the existence of a serious impediment not attributable to them (e.g. return to country of origin, unavoidable event), such assessment being carried out on a case-by-case basis. Outside this exception, no right to a refund shall exist for Participants.

PortoCrawl shall not be liable for any additional costs incurred by the participant (e.g. transport, accommodation) arising from the change of date or cancellation of the Event. PortoCrawl shall have the right to introduce operational changes to the Event whenever necessary for reasons of safety, meteorological conditions, guidelines or orders issued by competent authorities. Such changes may include, in particular:

change of the date or time of the Event;
rescheduling to a proximate date;
alteration of the route or duration of the Event;

Such changes shall not materially affect the overall nature of the contracted experience and shall be deemed necessary operational adjustments for the execution of the Event, not entitling the participant to any automatic right to a refund or compensation.

13. Alcohol Consumption and Individual Responsibility

The participant acknowledges that events promoted under the PortoCrawl brand may include the provision and consumption of alcoholic beverages during events, such as the Lisbon Pub Crawl. By purchasing a ticket and participating in the Event, the participant declares that they assume full responsibility for their conduct and for any consequences arising from the consumption of alcoholic beverages.

Without prejudice to applicable legal obligations, PortoCrawl shall not be held liable for any damages, injuries, accidents or losses resulting directly or indirectly from excessive alcohol consumption by the participant, from imprudent or negligent conduct during the Event, from loss of balance, falls or any other incidents associated with intoxication.

The staff assigned to the Event shall have the right to refuse the provision of alcoholic beverages or to determine the removal of any participant whose condition or behaviour may compromise their own safety or that of third parties, without such decision giving rise to any right to a refund or compensation.

14. Image Rights and Audiovisual Content

During Events promoted under the PortoCrawl brand, images, photographs and videos of participants may be captured for the purpose of documenting and promoting the Event and the brand itself. Such content may be used in promotional materials, including social media (Instagram, Facebook, TikTok, etc.), the official website or other digital platforms.

The capture and public use of participants’ image shall always depend on prior consent, given freely, specifically, informed and explicit. PortoCrawl shall seek to obtain such consent at an appropriate moment, separately from the acceptance of these Terms — for example, through an optional clause in the online booking form, during check-in prior to boarding, or through any other appropriate means made available.

The participant shall have the right to refuse authorisation for the use of their image for promotional purposes, without such refusal affecting their participation in the Event. Likewise, consent once given may be withdrawn at any time by means of written communication addressed to PortoCrawl (for example, by email). Such withdrawal shall produce effects only for future uses and shall not affect the lawfulness of processing already carried out based on previously given consent.

PortoCrawl undertakes to respect the wishes of participants who do not authorise the capture or use of their image, or who subsequently withdraw such authorisation. Reasonable efforts shall be made to avoid the intentional and identifiable inclusion of such participants in promotional content. Where, despite such precautions, a participant’s image appears incidentally in audiovisual content (for example, in group images), PortoCrawl shall, upon notification, assess appropriate measures to remove or render such participant unidentifiable, to the extent reasonably possible.

Under no circumstances shall PortoCrawl commercially exploit the individual image of a participant (for example, in advertising campaigns) without obtaining a specific and additional authorisation from the participant.

15. Intellectual and Industrial Property

All elements contained on the PortoCrawl website and in materials associated with the Events — including, but not limited to, trademarks, logos, trade names, texts, photographs, videos, illustrations, graphic design, as well as the “PortoCrawl” brand itself — are protected under applicable intellectual and industrial property laws. Ownership of, and rights over, such elements belong to PortoCrawl or to third parties who have lawfully authorised their use.

The user/participant is strictly prohibited from using, reproducing, copying, distributing, transmitting or publicly displaying any such elements (in whole or in part), for commercial or other purposes, without the prior written authorisation of PortoCrawl or the respective rights holders. In particular, the participant does not acquire, by the mere fact of participating in an Event or accessing the website, any rights over the trademarks or promotional content used.

Any unauthorised use of protected materials may constitute a legal infringement and shall entitle PortoCrawl to take all appropriate legal measures to safeguard its rights and those of third parties.

This website and platform may include third-party names or content (for example, partner logos, sponsor trademarks, etc.). In such cases, such elements remain equally protected and may only be used under the terms authorised by their respective owners.

16. Complaints and Dispute Resolution

PortoCrawl provides consumers with the legally required means for submitting complaints. In the event of dissatisfaction, the participant may submit a complaint through the Electronic Complaints Book, available at www.livroreclamacoes.pt, by selecting the entity “Semana Ousada, Lda.” (PortoCrawl). A physical Complaints Book is also available at PortoCrawl’s premises.

Pursuant to Law no. 144/2015, of 8 September, in the event of a consumer dispute, the participant/consumer may resort to an Alternative Dispute Resolution (ADR) entity. PortoCrawl informs that the competent ADR entity in its geographical area is the Lisbon Consumer Dispute Arbitration Centre (website: www.centroarbitragemlisboa.pt), through which the consumer may submit a dispute for mediation, conciliation or arbitration.

Non-adherence to ADR: PortoCrawl hereby declares that it is not bound by adhesion to any specific ADR entity and does not assume any automatic obligation to submit to arbitration or mediation proceedings. This information is provided in compliance with Article 18 of Law 144/2015. Participation in any alternative dispute resolution procedure shall therefore depend on a case-by-case agreement between PortoCrawl and the complaining consumer, should both parties elect to resolve a dispute extrajudicially. For further information, the participant may consult the Consumer Portal (www.consumidor.pt) and the updated list of ADR entities.

In any case, recourse to the ordinary courts remains available to the consumer, as set out in Clause 21 below, should they prefer to submit the dispute to the competent judicial courts.

17. Applicable Law and Jurisdiction

These Terms and Conditions and the contractual relationship arising therefrom shall be governed by Portuguese law. The interpretation and integration of this contract shall therefore be subject to the rules of the Portuguese legal system, namely the Civil Code and any special legislation applicable to specific matters (including tourism and consumer protection law).

28. Final Provisions

These Terms and Conditions constitute the entire agreement between the parties (participant and PortoCrawl) in relation to their subject matter, superseding any prior understandings or agreements, whether oral or written, relating thereto.

The nullity or unenforceability of any provision of these Terms shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Should any provision be declared invalid by a competent authority, the parties agree to negotiate in good faith a substitute provision that, as far as possible, achieves the same purpose as the original provision without the identified invalidity.

PortoCrawl reserves the right to amend these Terms at any time. Any modifications shall be published on the official website and shall enter into force immediately upon such publication (or on the date indicated therein). Users/participants are therefore advised to consult the Terms and Conditions periodically in order to remain informed of any updates. Continued use of the website or the making of new bookings following the amendment of the Terms shall constitute acceptance of the revised conditions.

Last updated: May 2026.

CANCELLATIONS AND REFUNDS

This Cancellation and Refund Policy aims to establish, in a clear, rigorous and legally consistent manner, the principles, criteria and procedures applicable to situations of cancellation, non-attendance and potential reimbursement of amounts within the scope of the services provided under the PortoCrawl brand, in accordance with the contractually defined terms and conditions.

The PortoCrawl brand is operated by Semana Ousada, Lda., with registered office at Travessa da Cara, No. 14, 2nd Left, Bairro Alto, 1200-089 Lisbon, as the promoting entity and commercial intermediary of the events, and this Policy is developed with particular attention to the specific nature of the services provided. Such services are characterised by their punctual execution, by the prior and irreversible allocation of operational capacity and by their dependence on technical, logistical and safety factors inherent to events carried out in a river environment.

In this context, this Policy seeks to ensure transparency, predictability and balance in the legal relationship established between PortoCrawl and the Participants, expressly clarifying the rights, duties and risks assumed by each of the parties.

Acceptance of this Policy implies the express acknowledgement, by the Participant, that they have taken full knowledge of its content, fully understanding the scope of the rules set out herein and agreeing to their application, in conjunction with the Terms and Conditions of Use of PortoCrawl. Such acceptance reflects a clear understanding regarding the allocation of risks inherent to the provision of the service and regarding the circumstances in which there may, exceptionally and under the terms set out herein, be grounds for rescheduling, credit or refund.

Object and Framework
This Cancellation and Refund Policy establishes the regime applicable to withdrawal, cancellation, non-attendance and possible non-performance of events promoted under the PortoCrawl brand, and must be read and interpreted in conjunction with the Terms and Conditions of Use of the Platform, which shall prevail in the event of conflict. This Policy applies primarily to the purchase of individual tickets for Regular Events.

Private Events may be subject to their own cancellation conditions, as defined in the commercial proposal or in the agreement entered into with the client.

The promoted events qualify as leisure and entertainment services, of one-off performance and with a specific date or period of performance, involving the prior, exclusive and irreversible allocation of operational capacity, technical means and human resources.

General rule – non-refundability
Unless expressly provided otherwise in this Policy, tickets purchased are non-refundable after confirmation of the booking, regardless of when the withdrawal, absence or impossibility of participation is communicated.
Confirmation of the booking constitutes full acceptance that the amount paid corresponds to the reservation of operational capacity on a specific date, and is not dependent on the Participant’s effective enjoyment of the Event.
The purchase of a ticket constitutes an individual reservation of operational capacity in an event with a specific date and time.
For that reason, the amount paid corresponds to the right to participate in the specific Event and to the reservation of the respective capacity, and is not dependent on the participant’s effective enjoyment of the event.
Consequently, the impossibility of participation attributable to the participant does not confer any right to refund, credit or rescheduling, unless expressly decided otherwise by the organisation.

Cancellation attributable to the Participant
Principle
Whenever the non-performance of the Event in relation to a given Participant is attributable to the Participant, there shall be no entitlement, under any circumstances, to refund, rescheduling or credit.
Situations attributable to the Participant
The following shall, in particular, be considered causes attributable to the Participant:
voluntary withdrawal, even if communicated in advance;
failure to attend at the Event location;
failure to present at the meeting point in due time before the indicated deadline;
error in the selection of the date, time or booking details;
breach of safety, conduct or sobriety rules;
refusal of access or exclusion for objective safety reasons;
impossibility of joining the event resulting from a state of intoxication, consumption of substances or inappropriate behaviour;
refusal of access for safety reasons or due to non-compliance with event rules;
impossibility of participation resulting from personal, logistical or transport-related circumstances of the participant.
In such cases, the booking shall be deemed definitively used, and there shall be no entitlement to any refund, credit or rescheduling.
For the purposes of this article, exclusion from the Event based on a state of intoxication, excessive alcohol consumption, aggressive behaviour or any other conduct liable to compromise the safety of persons or property shall constitute a contractual breach attributable to the Participant and shall not be qualified as cancellation of the Event.
Each participant is responsible for their behaviour during the event and for complying with the instructions given by the staff and the organisation.
Whenever a participant suffers an accident as a result of their own negligent or imprudent behaviour, or causes a situation that requires the interruption or alteration of the event, such circumstance shall not give rise to any right to refund or to any financial compensation, either to the participant concerned or to the remaining participants.
Check-in
For operational and contractual purposes, a distinction is made between:
Check-in time, corresponding to the deadline for the Participant to present themselves at the indicated control point;
Departure time, corresponding to the moment the event begins.
Failure of the Participant to attend at the check-in location before its closing shall constitute definitive withdrawal attributable to the Participant, not giving rise to any right to refund, rescheduling or credit, even if the vessel is still docked at the quay.
The event shall begin at the scheduled time, and it shall not be possible to delay the event due to participant delays.
A participant who presents themselves after the closing of check-in or who is unable to join before the departure of the group shall be considered to have withdrawn, and shall not be entitled to any refund, rescheduling or credit.

Weather conditions, safety and authority

Technical assessment
The assessment of weather conditions and safety exclusively within the competence of the organisation, based on technical criteria and the guidelines of the competent authorities.
The Participant’s subjective perception of weather conditions shall not be relevant for the purposes of cancellation or refund.
Whenever an Event cannot take place on the initially scheduled date due to adverse weather conditions, restrictions imposed by competent authorities, safety reasons or other circumstances of force majeure, the organisation may proceed with the rescheduling of the Event to a new date, including, where operationally feasible, the immediately following day.
If the participant is unable to attend on the new indicated date, they may opt for the use of a voucher of equivalent value, valid for participation in another event promoted by PortoCrawl within a maximum period of 12 (twelve) months, subject to availability.
Rescheduling to a new date does not constitute cancellation of the Event, but merely a change of the date of performance for operational or safety reasons.

Cancellation due to causes not attributable to the organisation
There shall be no entitlement to refund when the Event is cancelled, rescheduled or altered as a result of:
adverse weather conditions;
decisions, orders or restrictions imposed by competent public authorities;
objective safety reasons;
situations of force majeure.

4.2.2. Whenever the event cannot take place or must be cancelled, interrupted or altered due to circumstances beyond the control of the organisation, they may adopt the operational measures deemed appropriate for the management of the Event, namely in the following situations:

adverse weather conditions that compromise the safety of guests;
decisions, orders or restrictions imposed by competent public authorities, including police authorities;
operational safety reasons;
other situations qualifying as force majeure.

4.2.3. In such circumstances, and whenever operationally possible, the organisation shall seek, as a priority, to offer the participant an alternative solution, which may consist of: In such circumstances, and whenever operationally possible, the organisation shall seek, as a priority, to offer the participant an alternative solution, which may consist of:

rescheduling the event to a new date; or
issuing a voucher of equivalent value to the amount paid, valid for future use in events promoted by PortoCrawl.

Medical Evacuation and Emergency Situations
Whenever, during the event, a participant requires urgent medical assistance or a situation arises that may endanger the safety of persons of the event, the staff of the event may adopt the measures deemed necessary, including:
interrupting the event;
requesting the intervention of emergency medical services or competent authorities.
Such measures are adopted exclusively for safety reasons and do not constitute cancellation of the event, and do not confer upon participants any right to refund or any financial compensation.
If the situation results from the behaviour or condition of a specific participant, that participant may be held liable for the additional costs directly resulting from the necessary intervention.

4.3.4. If an event is interrupted or altered as a result of a medical incident, accident or other emergency situation occurring on board, such circumstance shall be considered a necessary safety measure and shall not constitute cancellation of the event for refund purposes, provided that the event has already started and is taking place under normal operational conditions.

Regime Applicable in Case of Force Majeure
Whenever the performance of the Event is rendered impossible by circumstances of force majeure, beyond the will and control of the organisation (Veltagus or a third-party company) – including, but not limited to, adverse weather conditions, restrictions imposed by administrative authorities, or supervening operational safety reasons – the applicable solution shall, by default and depending on feasibility, consist of:
rescheduling the Event to a new date to be agreed between the parties; or
issuing a credit of an amount equivalent to the amount paid (voucher), valid for future use on a date to be chosen by the Participant, under the terms defined by PortoCrawl.
The assessment of weather conditions, navigability and operational safety shall fall exclusively within the competence of the organisation, taking into account technical criteria and the guidelines of the competent authorities.
If the participant does not respond or does not use the alternative made available within the period communicated by PortoCrawl, they shall be deemed to have waived it, and no additional refund shall be due.

Cancellation Attributable to the Organisation
Concept and Delimitation of Liability
Cancellation attributable to the organisation shall be considered exclusively that which results from a serious internal failure of PortoCrawl, without any justifiable external cause.
Any cancellation resulting from causes beyond the organisation’s control shall not be considered attributable to the organisation, namely force majeure events, orders or restrictions imposed by public authorities, sudden unavailability of staff for health or safety reasons, or adverse weather conditions.
Compensation Regime
Whenever the cancellation of the Event is directly and exclusively attributable to the organisation, the Participant shall be entitled, at their choice, to:
rescheduling of the Event to a date to be defined by mutual agreement; or
full refund of the amount paid, to be made using the same payment method used for the booking, unless technically impossible.
In such circumstances, the refund shall be made without any deduction of administrative fees, processing commissions or other charges, unless expressly permitted by applicable law.

Third-Party Services and Afterparty
Exclusion of Liability for External Services
Where the Event includes, on an ancillary or promotional basis, access to physical venues, activities or services provided by legally autonomous third parties (such as afterparties, nightclubs, bars, restaurants, transport services, among others), refusal of entry of the Participant to such venues, interruption or unavailability of such services – for reasons attributable to the external provider – shall not confer upon the Participant any right to refund, compensation or rescheduling by PortoCrawl.

In such cases, PortoCrawl acts solely as a promoter or facilitator of access, not being a party to the contract between the Participant and the external service provider, nor being liable for any failures, unavailability or refusal of access due to non-compliance with legal requirements (minimum age, dress code, maximum capacity, state of sobriety, among others).
Whenever the event includes promotional access to services provided by third-party entities (such as nightclubs, bars or restaurants), such services are provided by legally autonomous entities.
Consequently, refusal of entry to such establishments, unavailability or interruption of such services, or any incidents occurring in such venues shall not confer upon the Participant any right to refund or compensation from PortoCrawl.

Complaints Relating to Commercial Communication
Any complaints related to advertising, promotional campaigns or commercial communications associated with the event shall not constitute valid grounds for cancellation or refund of the booking, as they do not affect the performance of the contracted service.

Exclusion of the Right of Withdrawal
Pursuant to subparagraph k) of paragraph 1 of Article 17 of Decree-Law no. 24/2014, of 14 February, the Participant acknowledges that the right of withdrawal is not applicable, as this concerns the provision of leisure and entertainment services with a specific date or period of performance.

Final and Non-Negotiable Nature
Decisions adopted by the organisation under this Policy are final and not subject to individual negotiation or case-by-case derogation, without prejudice to solutions of mere courtesy, granted on an exceptional and discretionary basis, which shall not constitute a precedent or recognition of any right.

Applicable Law and Jurisdiction
This Policy shall be governed by Portuguese law and forms an integral part of the Terms and Conditions of Use of the PortoCrawl Platform.

Alternative Dispute Resolution and Complaints
Pursuant to Law no. 144/2015, of 8 September, the Participant may resort to the Lisbon Consumer Conflict Arbitration Centre (CACCL), headquartered in Lisbon and available at www.centroarbitragemlisboa.pt, for the alternative resolution of consumer disputes.
The Participant may also submit a complaint through the Electronic Complaints Book, available at www.livroreclamacoes.pt, pursuant to Decree-Law no. 156/2005, of 15 September, as amended.

Last update of the Policy: May 2026.

ACTS OF GOD OR TERRORISM

We may not be held responsible should we be unable to offer a tour due to Acts of God, (tsunamis, earthquakes, volcanic dust clouds, extreme weather, etc.).

Cookie Policy

This Cookie Policy explains how PortoCrawl uses cookies on its website, as well as the options available to users regarding their use.

By accessing or using the PortoCrawl website, the user may be requested to consent to the use of certain cookies, in accordance with applicable legislation, namely Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the ePrivacy Directive, as transposed into Portuguese law by Law no. 41/2004, of 18 August.

This policy describes the types of cookies used, the purposes of their use and the means available for their management or deactivation.

This website may also contain links – namely for sharing on social networks – to other websites or applications including, for example, those operated by regular partners such as Facebook, Instagram, LinkedIn, YouTube or Google. If the user accesses any of those sites through such links, they should be aware that the respective Cookie Policies are the sole responsibility of the entities managing them. For this reason, the user should read the Cookie Policies of those other platforms or applications before using them.

1. Understanding Cookies

Cookies are small text files containing relevant information, which your access device (computer, mobile phone/smartphone or tablet) stores, through the internet browser, when a website is visited by the user.

These files enable the website to recognise the user's device on future visits, remember certain preferences and collect information on how the website is used.

Cookies may perform various functions, including:

ensuring the proper technical functioning of the website;
improving the browsing experience;
enabling statistical analysis of website usage;
displaying content or advertising more relevant to the user.

As a general rule, cookies do not allow the direct identification of the user, being mainly used to recognise devices or usage patterns.

The placement of cookies will not only help the website recognise the user's device the next time they visit, but will often also be essential for its proper functioning.

Cookies used by PortoCrawl never collect personal information that would allow the user to be identified. They only store generic information, namely the form or location/country of access and how users use the website, among others. Cookies retain only information related to user preferences.

The user may, at any time and through their internet browser, choose to be notified of the receipt of cookies. However, it should be noted that refusing the use of cookies on the website will reduce the quality of the digital experience and may even result in the impossibility of accessing certain pages of the website.

2. Functionality of Cookies

In general, cookies are used to improve the user's browsing experience, increasing the speed and quality of the website's response. They also eliminate the need for the user to repeatedly enter the same information and help determine whether advertising messages displayed to the user are relevant and tailored to their interests, thereby improving the usefulness and relevance of the digital experience when browsing our website.

PortoCrawl uses cookies for various purposes, namely:

ensuring the technical functioning of the website;
enabling navigation and use of website functionalities;
analysing website performance and usage;
improving content and user experience;
managing and measuring online advertising campaigns;
enabling the display of relevant advertising to users.

For these purposes, PortoCrawl may use its own technological tools or those provided by third parties specialising in digital analytics and advertising. Such tools may include, in particular:

Google Analytics – for statistical analysis of website usage;
Google Ads – for management and measurement of advertising campaigns;
Meta Ads (Facebook and Instagram) – for targeted advertising and remarketing;
TikTok Ads – for promotional campaigns and analysis of interaction with content;
Google Tag Manager – for technical management of scripts and tracking tags;
Turitop – booking and ticketing management platform used by PortoCrawl.

These platforms may use cookies, tracking pixels or similar technologies to collect information about user interaction with the website.

2.1 By Function

2.1.1 Essential Cookies

Some cookies are essential for browsing the website. Without them, the correct display of certain pages may be compromised. These cookies do not require prior user consent.

2.1.2 Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation by remembering choices made by the user (such as preferred language or geographical location). For example, cookies prevent the need to re-enter your name or email address each time you send a message or submit a booking request through one of our forms. The information collected by these cookies is anonymised and cannot track browsing activity on other websites.

2.1.3 Analytical Cookies

These cookies are used to analyse how users interact with the website, allowing the identification of content or services that may be of interest and monitoring website performance, including identifying the most popular pages, the most effective navigation paths between pages, or the reasons why certain pages generate error messages or receive no visits.

They may, for example, analyse the most visited pages, the average time spent on the website, the source of traffic and any technical errors in website operation. This information is used exclusively to improve the performance and functioning of the website.

These cookies are used solely for statistical purposes and never collect personal data capable of identifying the user. All information collected by these cookies is aggregated into non-personal indicators and is therefore anonymous.

2.1.4 Third-Party Cookies

These are cookies from external entities (third parties), namely Google and the social networks mentioned above, used to tailor advertising according to each user's interests and the number of visits made, and also to limit the number of times an advertisement is displayed.

Some cookies used on the website may be placed by third parties providing technological, analytical or advertising services to PortoCrawl. These entities may collect information about the use of the website and combine it with other information collected from other services used by the user.

The use of these cookies is subject to the respective privacy and cookie policies of the entities that provide them. These cookies also help measure the effectiveness of advertisements. They may be used by third-party companies to build a profile of the user's interests in order to display relevant PortoCrawl advertising on those websites.

In such cases, no personal information is stored, as these cookies only identify the browser and internet-connected device used.

Services that may use these cookies include:

Google Ads
Meta Ads (Facebook and Instagram)
TikTok Ads

These platforms may use technologies such as tracking pixels or digital identifiers that allow the recording of certain interactions with the website.

2.2 By Duration

2.2.1 Persistent Cookies

These remain stored on the user's access devices (computer, mobile phone/smartphone or tablet), at the browser level, and are used whenever the user revisits the website.

2.2.2 Session Cookies

These are temporary and generated in each session, remaining available until the session is closed. The next time the user accesses their browser, these cookies will no longer be stored. The information obtained through these cookies allows session management, identification of potential issues and the provision of a better browsing experience.

3. Should I Accept the Use of Cookies?

In compliance with current legislation, with the exception of strictly necessary cookies and performance cookies, this website may only use any other cookies upon the user's prior and express consent.

It is important to note that the use of cookies is essential for the proper functioning of the website as a whole, and their acceptance is therefore recommended.

4. Cookie Management and Deactivation

By using the PortoCrawl website, the user consents to the use of cookies in accordance with this Policy.

However, after authorising the use of cookies, the user may at any time reverse their decision by disabling some or all of the cookies referred to above.

Most browsers allow control over cookies stored on the user's device, as well as their immediate deletion, should the user wish to stop allowing local storage of cookies.

Users may always configure their devices and browsers to accept all or only some cookies, to notify them whenever a cookie is issued, or even to never receive cookies.

For information on cookies, users should consult the instructions and manuals of each browser used. For further information on cookies and their use, please consult the following links: Microsoft Cookies guide and All About Cookies.

It should be noted, however, that disabling certain cookies may affect the functioning of the website or limit some of its functionalities.

5. Cookies in Newsletters

Electronic communications sent by PortoCrawl may contain small files or invisible images that allow the determination of whether a message has been opened or whether certain links have been used.

These technologies are used exclusively for statistical purposes and to improve communications. The user may, at any time, unsubscribe from promotional communications by using the unsubscribe option available in each message sent.

6. Changes to the Cookie Policy

PortoCrawl reserves the right to make changes or updates to this Cookie Policy at any time, and such changes shall be duly updated on the website.

Users are advised to consult this policy regularly in order to stay informed of any changes.

7. Cookie Inventory

The following table presents examples of the main cookies that may be used on the PortoCrawl website for technical, statistical and digital marketing purposes. It should be noted that certain cookies may be installed or modified by third-party services used on the website, and this list may therefore be updated periodically.

Provider

Purpose

Type

Approximate Duration

Google Analytics

Distinguish users for statistical analysis of website usage

Analytical

2 years

_gid

Google Analytics

Collect statistical data on website usage

Analytical

24 hours

_gat

Google Analytics

Limit the request rate to the server

Analytical

1 minute

_gcl_au

Google Ads

Measure the effectiveness of advertising campaigns

Advertising

3 months

_fbp

Meta (Facebook / Instagram)

Display targeted advertising and measure ad performance

Advertising

90 days

Meta (Facebook / Instagram)

Identify users for advertising and remarketing purposes

Advertising

90 days

_ttp

TikTok

Measure performance of advertising campaigns and user interactions

Advertising

13 months

tt_pixel_session

TikTok

Record user session for event measurement

Advertising

Session

turitop_session

Turitop

Manage user session in the booking system

Essential

Session

cookie_consent

Cookie management system

Store user cookie consent preferences

Essential

12 months

The list of cookies presented in this inventory is for informational purposes only and may be updated periodically depending on the technological tools used on the website.

PortoCrawl recognises that the protection of the personal data of its users, clients and participants is a fundamental pillar for trust in its activities and for the credibility of its brand. In this context, PortoCrawl undertakes a firm commitment to strictly comply with Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation – GDPR), as well as with the applicable national legislation on privacy, adopting transparent data processing practices.

This Privacy Policy aims to provide clear and accessible information on the principles and rules applicable to the processing of personal data in the context of the use of the PortoCrawl website, participation in events promoted under the PortoCrawl brand, and associated communications. It also clarifies the rights of data subjects and the duties of the entities involved in such processing.

This Policy also reflects the specific structure of the PortoCrawl operating model — namely the separation of responsibilities between the different entities involved — and must be read in conjunction with the Terms and Conditions of Use of the platform. In the event of any conflict regarding the legal qualification of the relationships established, the aforementioned Terms and Conditions shall prevail.

1. Object and Scope

1.1. This Privacy Policy governs the processing of personal data carried out in the context of the use of the website, the purchase of tickets and participation in events organised under the PortoCrawl brand, as well as associated communications and interactions. All data processing is carried out in strict compliance with the GDPR and the applicable Portuguese legislation on personal data protection.

1.2. This Policy shall be interpreted in conjunction with the Terms and Conditions of Use of the PortoCrawl platform. In the event of any contradiction, the Terms and Conditions shall prevail to the extent that they legally qualify the relationships established between PortoCrawl and the users or participants.

1.3. By submitting personal data through the website www.discoverlisbon.org or through any pages or interfaces associated with the PortoCrawl brand, the user agrees to the processing of their personal data under the terms set out in this Privacy Policy.

2. Structure of Processing and Qualification of Entities

2.1. PortoCrawl operates through an organisational model in which different entities perform distinct functions in the booking and execution of events.

2.2. The company Semana Ousada, Lda., owner of the PortoCrawl brand, is responsible for the promotion, organisation and management of events, as well as communications with clients and participants.

2.3. The ticket booking and payment processing are carried out through the external platform Turitop, S.L., which operates as a technological booking system.

2.4. For the purposes of the GDPR, Turitop acts as an independent data controller with regard to the data collected directly in the booking and payment process.

2.5. PortoCrawl subsequently receives only the data strictly necessary for the operational management of events (participant name, email and booking details), using such data exclusively to organise the event, provide customer support and comply with legal or safety obligations.

2.6. Each entity is responsible for the data processing it carries out within the scope of its own operations, and the user should also consult the privacy policy of the Turitop booking platform when making a purchase.

2.7. Promoting entity (PortoCrawl) – The PortoCrawl brand is operated by Semana Ousada, Lda., corporate entity no. 515302996, with a registered office at Travessa da Cara, no. 14, 2nd Left, Bairro Alto, 1200-089 Lisbon, hereinafter referred to as PortoCrawl. For any questions regarding this Privacy Policy or the processing of personal data, the email address info@discoverlisbon.org may be used.

2.8. Booking and payment platform (Turitop) – The ticket booking and payment process is fully ensured by an external platform, Turitop, S.L., a company incorporated under Spanish law with registered office at Avenida del Atlántico, 9, Residencial Winter Gardens, Bloque 3, Oficinas, 38639 San Miguel de Abona, Santa Cruz de Tenerife. For GDPR purposes, Turitop acts as an independent data controller in relation to the personal data collected during the booking process, independently determining the purposes and means of such processing within the scope of its services.

2.9. PortoCrawl does not determine — whether jointly or independently — the purposes or means of the processing of personal data carried out through the Turitop platform. Accordingly, PortoCrawl does not act as a joint controller under Article 26 of the GDPR and assumes no responsibility for the technical operations of data collection, storage or security carried out by Turitop. PortoCrawl acts solely as a recipient (from Turitop) of the personal data strictly necessary for the operational management of the events it organises.

2.10. By submitting personal data through the website https://www.discoverlisbon.org, the user agrees to the transfer, storage and processing of their data under the terms set out in this Policy. PortoCrawl undertakes to take all legally required measures to ensure that data is processed securely and in accordance with this Privacy Policy.

3. Personal Data Processed

This section provides a detailed answer to the question "What personal data does PortoCrawl process, to whom does it relate and how is it collected?", describing the categories of personal data processed by PortoCrawl, the data subjects concerned and the methods of collection used.

3.1. Within the scope of the ticket booking and payment process through the Turitop platform, the following personal data are collected and processed, namely:

Identification and contact data: full name and email address;
Billing data: name (or entity name), billing address and tax identification number (NIF) or equivalent;
Payment data: information necessary for processing ticket payments (for example, credit card details or other payment method used), processed in a secure environment;
Booking/ticket information: details of the purchased event, such as event date, number of tickets, booking reference or electronic ticket code and other information associated with the booking;
Other data provided during booking: any additional information or preferences voluntarily provided by the customer at the time of booking (e.g. comments or special requests).

Note: Turitop, as an independent controller, may collect other personal data necessary for the management of its booking system, in accordance with its own privacy policy. Users are advised to consult Turitop's Privacy Policy to obtain detailed information on the processing carried out by that entity.

3.2. Within the scope of direct interactions between PortoCrawl and users and participants of events, PortoCrawl may collect and process, in a limited and proportionate manner, the following personal data:

a) Identification and contact data: name, email address and, in certain cases, telephone/mobile number of the user or participant;

b) Identification document data: in specific situations and only where necessary (for example, due to legal security requirements or immigration control purposes for participation in the event), the number of a civil identification document (Citizen Card) and/or passport of the participant may be requested;

c) Data necessary for event operations: strictly necessary information to organise and manage the participant's participation in the event, such as the booking/ticket number or code assigned via Turitop, the scheduled boarding time and location, and any preferences or logistical information communicated by the participant (e.g. special needs or dietary restrictions, where applicable);

d) Content of voluntary communications: any personal information voluntarily sent by the user to PortoCrawl through contact forms on the website, email, telephone or other means (for example, information requests, complaints or feedback relating to events);

e) Data from direct interactions: records of communications maintained with PortoCrawl, including, for example, the history of exchanged emails or records of telephone calls made to the contact numbers provided by PortoCrawl.

3.2.1. Technical and browsing data: When using the PortoCrawl website, certain technical data may be automatically collected, including the IP address used to access the website, the date and time of access, session identifiers (cookies or similar technologies, as described in our Cookie Policy), the type of device, the operating system and the type of browser. Such data may be recorded by the servers and IT systems of PortoCrawl or by its technical service providers.

3.2.2. The technical data referred to in 3.2.1 are processed exclusively for the purposes of information security, technical diagnostics, prevention of abusive or unauthorised access, and to ensure the proper functioning and optimisation of the digital platform. Such data, in themselves, are not used to directly identify users, being analysed primarily in aggregated form.

3.3. During PortoCrawl events, photographs and/or videos may be captured for the purposes of recording, communication and promotion of the brand's activities. Authorisation for the capture and use of identifiable images of participants may be obtained at the time of ticket purchase or booking, through a declaration or consent option presented in the booking process on the reservation platform. If the participant does not authorise such use, this shall in no way affect their right to participate in the event. At any time, the participant may also withdraw previously given consent by requesting PortoCrawl to remove images in which they appear in an identifiable manner, through the contact indicated in this Policy.

3.4. PortoCrawl obtains personal data directly from the respective data subjects, namely through:

Contact forms made available on the website or other online forms (for example, information requests, newsletter subscriptions, participation in surveys or promotions);
Direct communication by email sent by the user to PortoCrawl contact addresses;
Telephone contact initiated by the user to the telephone numbers provided by PortoCrawl;
In-person interactions, such as during event check-in or during the event itself (for example, identity verification at boarding).

In certain situations, personal data provided through the website may be automatically forwarded and stored on third-party platforms that provide services to PortoCrawl, as detailed in Section 7 (for example, invoicing software, email marketing platforms). In all such cases, PortoCrawl ensures that such third parties provide adequate data protection guarantees and act in compliance with the GDPR.

4. Purposes of Data Processing by PortoCrawl

This section clarifies "for what purposes and on what legal basis PortoCrawl processes personal data". The personal data collected or received by PortoCrawl are processed exclusively for specific purposes, such as:

a) Operational management of events: ensuring the planning and commercialisation of PortoCrawl events, including seat reservations, capacity control, ticket issuance and verification (check-in), and management of participant lists;

b) Provision of contracted services: enabling the effective provision of the services requested by the user/client, which includes the necessary sharing of certain data with entities involved in the event (for example, the maritime operator entity of the vessel or other partner companies involved in the execution of the event), in order to ensure the proper execution of the service (see Section 7.1 below);

c) Logistical and service communications: contacting participants to provide information related to their booking and the event, including sending booking/payment confirmations, boarding instructions, alerts or updates regarding the event (by email, telephone call or SMS);

d) Response to requests and customer support: handling and responding to information requests, queries, complaints or other communications made by users, ensuring proper follow-up and management of customer support;

e) Compliance with legal obligations: complying with legal obligations to which PortoCrawl is subject, such as tax requirements (issuance of invoices and accounting records), safety obligations (for example, providing passenger lists to maritime or law enforcement authorities when required) or compliance with lawful orders from administrative or judicial authorities;

f) Service improvement and statistical analysis: monitoring, analysing and improving the performance of the digital platform and PortoCrawl services, including studying how users interact with the website, developing and updating IT systems, conducting satisfaction surveys and carrying out aggregated statistical analyses that help PortoCrawl improve its event offering;

g) Marketing activities (with consent): sending marketing communications – such as newsletters, promotional information or special offers related to PortoCrawl activities or future events – only where the user has given explicit consent (for example, by voluntarily subscribing to the PortoCrawl newsletter). The user may, at any time, opt out of receiving such communications, as described in Sections 8.1 (e) and (g) and 8.2 below;

h) Image consent management: managing authorisations relating to the capture and use of images or videos of participants at events (where consent has been given for such purposes) and ensuring compliance with the wishes of those who have refused or withdrawn such consent (see Section 9).

5. Legal Bases for Processing

PortoCrawl only processes personal data where it has a valid legal basis to do so, in accordance with Article 6 of the GDPR (or Article 7 in the case of special categories of data, which in principle does not apply in this context). Specifically:

a) Performance of a contract or pre-contractual measures: where processing is necessary for the formation, execution and management of the service contract (participation in the event) entered into with the client (for example, to process booking and payment, include the individual in the participant list, send pre-event information or carry out event check-in);

b) Compliance with a legal obligation: where processing is necessary to comply with a legal obligation to which PortoCrawl is subject (for example, tax regulations requiring the issuance of invoices and accounting records, safety regulations requiring the provision of passenger information to authorities, or responding to lawful requests from police or judicial authorities);

c) Consent of the data subject: in cases where no other legal basis applies and consent is required, PortoCrawl will request the data subject's free, explicit and informed consent to process their personal data for specific purposes. In particular, PortoCrawl will request consent for: (i) the use of identifiable images or videos of the participant captured during events for promotional purposes; (ii) the sending of marketing communications (where the data subject is not already a customer, or where electronic communications legislation requires consent). The data subject has the right to withdraw consent at any time, as described in Section 8;

d) Legitimate interests of PortoCrawl: certain processing activities may be based on the legitimate interests pursued by PortoCrawl as data controller, provided that such interests are not overridden by the fundamental rights and freedoms of the data subjects. These situations include, for example: preventing fraud or misuse of services; efficiently managing the online platform; improving the quality of services provided; and communicating with existing clients regarding events similar to those previously purchased (direct marketing based on a prior relationship, as permitted by applicable law), among other legitimate interests identified in Section 4 above. In all cases where processing is based on legitimate interest, PortoCrawl ensures that a prior careful assessment (balancing test) is carried out and allows the data subject to exercise the right to object, as referred to in Section 8.1 (e).

6. Data Retention Periods

PortoCrawl retains personal data only for the period strictly necessary to fulfil the purposes for which they were collected, in accordance with the principle of storage limitation set out in the GDPR. Retention periods are defined taking into account applicable legal obligations and guidance from supervisory authorities. In response to the question "For how long do we retain personal data?", the following criteria and periods apply:

a) Billing and accounting data: personal data required for issuing invoices and other accounting records (e.g. name, address, tax identification number, transaction details) shall be retained for the legally required period of 10 (ten) years from the date of the transaction, in compliance with applicable Portuguese tax legislation;

b) Operational event data: personal data related to the organisation of the event, such as participant lists and check-in records, shall be retained for a maximum period of 12 (twelve) months after the date of the event. After this period, such data shall be securely deleted or anonymised, unless there is a valid reason for their retention for a longer period (as described in paragraph c) below);

c) Extended retention for legal or litigation purposes: where there is an ongoing dispute, pending complaint, administrative/judicial proceedings or a specific legal obligation requiring the retention of data for a longer period, PortoCrawl may retain the relevant personal data for the time strictly necessary to comply with such obligation or to defend its rights (for example, until the conclusion of judicial proceedings or during the applicable limitation period for potential legal claims);

d) Marketing data: personal data used for marketing purposes (e.g. name and email for newsletters) shall be retained for as long as the data subject maintains active consent for such purposes. If the user withdraws consent or objects to processing for marketing purposes (for example, by clicking the "unsubscribe" link in a newsletter), PortoCrawl shall remove or anonymise such data within a short period of time and cease sending marketing communications to the data subject concerned;

e) Other contact and interaction data: information provided by users in contact or support requests (which do not result in a contractual relationship) shall be retained only for the time necessary to properly handle the request or issue submitted. Once the user's request has been resolved, such data may be deleted after a reasonable period (after 6 months, unless it is justified to retain them for a longer period for internal records or reporting purposes);

f) Once the above retention periods have elapsed, or once the legal basis for processing has ceased, PortoCrawl shall proceed with the permanent deletion or anonymisation of the personal data concerned, using secure methods. After anonymisation, it will no longer be possible to reconstruct or associate the data with any specific individual.

7. Disclosure of Data to Third Parties

7.1. PortoCrawl may, where necessary, disclose certain personal data of users/participants to third parties, always in accordance with applicable legal bases and observing the principle of data minimisation (i.e. transmitting only the data strictly necessary). Situations in which personal data may be shared with third parties include:

i. Event operational partner (maritime operator): where PortoCrawl events are carried out in partnership with a maritime operator or another subcontracted entity responsible for the vessel and crew, it may be necessary to provide such entity with participant lists or essential identification information for the safe and effective execution of the event (for example, names and, where applicable, identification data for boarding control);

ii. Competent public authorities: where legally required or in compliance with a judicial order, PortoCrawl may disclose personal data of participants to governmental, police, regulatory or judicial authorities. Such disclosure may occur, for example, to immigration and border authorities, maritime/port authorities, law enforcement agencies or counter-terrorism authorities, whenever legally requested to ensure the safety of participants and third parties or to comply with legal provisions;

iii. Technical or support service providers: PortoCrawl relies on certain external service providers to support its operations, who may process personal data on behalf of and under the instructions of PortoCrawl (in such cases, such providers typically act as processors within the meaning of Article 28 of the GDPR). These include, for example: data hosting and website maintenance services; customer management software; email distribution and newsletter platforms; payment processing services (note: in the case of Turitop, this acts as an independent controller, see Section 2.2); management and invoicing software; and telecommunications partners (which record and forward call details to PortoCrawl). In all such cases, PortoCrawl ensures that written agreements are in place requiring such providers to maintain confidentiality, implement appropriate security measures and protect personal data, and that such third parties do not use the data for purposes other than those defined by PortoCrawl.

7.1.1. Under no circumstances does PortoCrawl sell or transfer personal data of users to third parties for its own commercial benefit for independent use (for example, for third-party marketing) without the explicit consent of the data subjects. Any disclosure of data to third parties is limited to the situations described above.

7.2. Where, in the context of the use of certain technological service providers or IT infrastructures, it becomes necessary to transfer personal data to countries outside the European Economic Area (EEA) that do not ensure a level of data protection equivalent to that of the European Union, PortoCrawl shall ensure that such transfers are carried out in compliance with GDPR requirements. In such cases, appropriate safeguards shall be adopted, such as the use of Standard Contractual Clauses approved by the European Commission, transfers to jurisdictions recognised by the European Commission as providing an adequate level of protection, or other conditions permitted under Chapter V of the GDPR, always ensuring the protection of the rights of data subjects.

8. Rights of Data Subjects

8.1. Under the terms of the GDPR, data subjects (users/participants) have the following rights regarding their personal data, which may be exercised at any time:

a) Right of access: the right to obtain confirmation as to whether or not personal data concerning them are being processed and, where that is the case, access to such data and to information about the processing carried out;

b) Right to rectification: the right to request the correction of inaccurate or incomplete personal data;

c) Right to erasure ("right to be forgotten"): the right to request the deletion of personal data, where applicable, in particular where the data are no longer necessary for the purposes for which they were collected or where consent has been withdrawn and there is no other legal basis for processing;

d) Right to restriction of processing: the right to request the limitation of processing of personal data in certain situations provided for in the GDPR;

e) Right to object: the right to object, at any time, to the processing of personal data based on legitimate interests of PortoCrawl, as well as to the processing of data for direct marketing purposes;

f) Right to data portability: the right to receive personal data concerning them, which they have provided, in a structured, commonly used and machine-readable format, and the right to transmit those data to another controller, where technically feasible;

g) Right to withdraw consent: where processing is based on consent, the data subject has the right to withdraw such consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.

8.2. The exercise of the rights referred to above is free of charge (except in the case of manifestly unfounded or excessive requests) and may be carried out by the data subject by means of a written request addressed to PortoCrawl. The request should preferably be sent by email to info@discoverlisbon.com, although another written contact point indicated by PortoCrawl for that purpose may alternatively be used. PortoCrawl shall use its best efforts to respond to requests within the legal period of one month (extendable under the GDPR, having regard to the complexity and number of requests). In order to ensure security and prevent unauthorised disclosure of personal data, PortoCrawl may request additional information from the applicant in order to confirm their identity or to better understand and locate the information requested. Where the request is submitted through an authorised representative (for example, a lawyer), proof of the relevant authorisation/representation may be required. Responses from PortoCrawl shall be provided in writing (preferably by email), unless otherwise requested by the data subject.

8.3. Additional information on certain rights:

— Right of access: in addition to the right to obtain a copy of their personal data, the data subject has the right to request supplementary information on how PortoCrawl processes their data, in accordance with Article 15 of the GDPR (such as the purposes of the processing, the categories of data involved, the recipients to whom the data have been disclosed, the envisaged retention period, etc.). Where complying with an access request may adversely affect the rights and freedoms of third parties (e.g. by disclosing another person's data), PortoCrawl reserves the right to redact or omit such data from the response provided.

— Right to rectification: PortoCrawl values the accuracy of the personal data it holds. The data subject may request the rectification of incomplete or inaccurate data (for example, updating their email address or telephone number). In some cases, certain updates may be carried out directly by the user (for example, through an "update preferences" link in a newsletter). PortoCrawl may request supporting documentation to validate the correction of certain data, where appropriate.

— Right to erasure: the data subject may request that their personal data be deleted from PortoCrawl's systems. This right may be exercised, for example, where the data are no longer necessary for the original purpose, where consent is withdrawn (in cases where consent was the legal basis) or where the data subject objects to the processing and there are no overriding legitimate interests of PortoCrawl justifying the continuation of the processing. It should be noted that this right is not absolute: PortoCrawl may not immediately erase the data where there is a legal obligation to retain them (e.g. billing data) or other legal grounds for their retention (e.g. for the establishment, exercise or defence of legal claims). In any case, PortoCrawl will assess and respond to all erasure requests, indicating the applicable grounds. While an erasure request is under analysis, the data subject may request the restriction of processing of their data.

— Right to restriction: where applicable, this right allows the data subject to "freeze" the processing of their data, so that PortoCrawl may only store them and not carry out further processing without the data subject's consent, except for certain purposes (e.g. for the establishment, exercise or defence of legal claims). For example, if the data subject contests the accuracy of their data, they may request restriction until PortoCrawl verifies and, where necessary, rectifies the data in question.

— Right to object: where processing is based on the legitimate interests of PortoCrawl, the data subject has the right to object, on grounds relating to their particular situation, to such processing. In that case, PortoCrawl shall cease the processing in question, unless it demonstrates compelling legitimate grounds which override the interests, rights and freedoms of the data subject, or where the processing is necessary for the establishment, exercise or defence of a legal claim of PortoCrawl. Regardless of the legal basis invoked, the data subject may always object, without the need to provide justification, to the processing of their data for direct marketing purposes, in which case PortoCrawl shall immediately cease such processing.

— Right to portability: upon the express request of the data subject, PortoCrawl shall provide the data subject (or, where technically feasible and so requested, directly to a third-party service provider indicated by the data subject) with a copy of the personal data that they have provided, in a structured, commonly used and machine-readable format, so that the data subject may reuse or transmit them to another provider. This right applies only to personal data that the data subject has provided to PortoCrawl, which are processed by automated means and whose processing is based on consent or on the performance of a contract. The exercise of the right to portability must not adversely affect the rights and freedoms of third parties (where the dataset includes information relating to other persons, for example).

— Withdrawal of consent and consequences: where the data subject has given consent for a particular processing operation (e.g. to receive newsletters or to be photographed at an event), they may withdraw such consent at any time. It should be noted that, if the data subject requests the deletion of, or ceases to authorise the processing of, certain data that are essential for the provision of a service, especially if this occurs during an ongoing booking or shortly before an event, PortoCrawl may be unable to provide part or all of the requested services. For example, if the data subject withdraws authorisation for PortoCrawl to process data that are strictly necessary for their participation in an event, and this makes their attendance logistically impossible, their booking may have to be cancelled.

— Right to lodge a complaint: as mentioned in Section 11, the data subject always has the right to lodge a complaint regarding the processing of their personal data with the competent supervisory authority — in Portugal, the Comissão Nacional de Proteção de Dados (CNPD).

8.4. In the event of any doubts regarding these rights or how to exercise them, the data subject may contact PortoCrawl through the indicated email address (info@lisbonboatparty.com). PortoCrawl shall provide the necessary clarifications and will follow up on the requests in accordance with the law.

9. Capture and Use of Image (Photography and Video)

9.1. During events organised by PortoCrawl, photographs and/or videos may be captured that include participants, for the purpose of recording and potentially disseminating the activities (for example, through publications on PortoCrawl's official social media pages or website, or in future promotional materials). However, the capture and use of any individual image of a participant shall only be carried out where that participant has given prior, free, specific and informed consent. PortoCrawl or the designated photographers/videographers shall request such consent at the appropriate time (for example, through written authorisation obtained before or during the event).

9.2. The refusal or failure to grant consent for image capture, as well as the subsequent withdrawal of previously given consent, shall in no way affect the data subject's right to fully participate in the event. That is, no one shall be excluded from the event for choosing not to be photographed or filmed.

9.3. Where a participant has initially given consent to be photographed/filmed but, at any time during the event, changes their mind, they have the right to object to the capture of images on an individual basis. In order to exercise this right, the participant must simply inform a member of the PortoCrawl team or directly notify the photographers/videographers present of their decision. Likewise, even after the event, the participant may request PortoCrawl to remove any specific photograph or video in which they appear in an identifiable manner and which has been published on PortoCrawl's communication channels. To make such a request, the participant must contact PortoCrawl through the email indicated in Section 8.2, clearly identifying the content in question. PortoCrawl shall make reasonable efforts to remove the content from its platforms following the request, without prejudice to the lawfulness of any processing carried out prior to the withdrawal of consent.

9.4. The images captured during events may, in addition to internal use by PortoCrawl, be shared on PortoCrawl's official social media pages or website, always in accordance with the consents obtained. PortoCrawl shall take care to avoid publishing images that may compromise the privacy or dignity of participants. In any event, participants always retain the right to withdraw consent and/or request the removal of a specific image, under the terms set out above.

10. Security of Personal Data

10.1. PortoCrawl implements appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised disclosure or access, whether accidental or unlawful. Such measures are adopted taking into account the nature of the data concerned and the risks associated with the processing, whether arising from human action or from physical or natural factors.

10.2. Within the scope of the website and electronic communications, PortoCrawl uses security and encryption protocols – specifically, the website operates under the secure HTTPS/SSL protocol – to protect the transmission of data over the Internet, thereby ensuring the confidentiality and integrity of the information exchanged between the user's device and the servers of PortoCrawl's service provider.

10.3. PortoCrawl also ensures that, internally, access to the personal data of users and participants is limited to those persons who effectively need to have access to such data in the performance of their functions (applying the "need-to-know" principle and the principle of least privilege). Employees and partners of PortoCrawl with access to personal data are subject to confidentiality obligations and only process such data in accordance with PortoCrawl's instructions and to the extent necessary for the performance of their duties. Individual access credentials are used and, where appropriate, actions carried out within the systems are logged, in order to prevent unauthorised access or misuse of data.

10.4. PortoCrawl undertakes that, in the event of a security incident that seriously compromises personal data (for example, a security breach resulting in unauthorised access to personal data), it shall act promptly to mitigate its effects and, where applicable, shall notify the supervisory authority and the affected data subjects, in accordance with Articles 33 and 34 of the GDPR.

11. Supervisory Authority

11.1. If the data subject considers that the processing of their personal data by PortoCrawl infringes the applicable data protection legislation, they have the right to lodge a complaint with the competent supervisory authority. In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD) (website: www.cnpd.pt). Lodging a complaint with the CNPD does not prejudice the data subject's right to seek other administrative or judicial remedies.

12. Applicable Law and Jurisdiction

12.1. This Privacy Policy, as well as the processing of personal data governed by it, shall be governed by Portuguese law, namely the GDPR and Law no. 58/2019, of 8 August (the law implementing the GDPR in Portugal), as well as other applicable legal provisions.

12.2. Any dispute arising from the interpretation or application of this Privacy Policy, or related to the personal data processing activities carried out by PortoCrawl, which is not resolved amicably or through mediation by the CNPD, shall be submitted to the jurisdiction of the competent judicial courts of the District of Lisbon, without prejudice to any mandatory legal provisions attributing jurisdiction to another forum.

13. Final Provisions

13.1. PortoCrawl reserves the right to amend or update this Privacy Policy at any time, namely in order to adapt it to legislative or regulatory changes, or to changes in the operation of PortoCrawl or in the functionalities of the website. Whenever a substantial update to this Policy is made, PortoCrawl shall communicate such change through appropriate means (for example, by means of a notice on the website or by email notification to registered users), and the updated version shall be published on the website indicating the date of its entry into force.

13.2. Users are advised to review this Privacy Policy periodically in order to remain informed about how PortoCrawl protects their personal data.

(Last updated: March 2026)