Terms & Conditions

We want all our guests to have the best experience possible, and for that certain rules need to be followed.

In situations where you are not allowed entrance to a venue from a third party (i.e. Club) for reasons not specified on the tour you can be refunded up to 10% of the amount paid for the tour, or 100% of the purchase price towards the purchase of an additional future identical tour. Denial of entrance refund does not include reasons of intoxication NOR DRESS CODE (including, but not limited to, any clothing piece not admitted by the club such as head wear, footwear, jewelry, sports attire and extravagant fashion choices, example, ripped jeans). Which is up to the discretion of the security manager of the clubs or bars.

1 - All participants are responsible for their own safety and well-being during the event. Porto Craw will do its best to ensure that participants safely attend a variety of localities and venues within Porto. However, Porto Crawl events cannot mitigate every eventuality and as such, Porto Crawl events involve an element of possible risk. All participants acknowledge these risks and attend events of their own accord and solely at their own risk;

2 - Porto Crawl events include opportunities for participants to consume alcohol at their own discretion. The Porto Crawl urges all participants to drink responsibly and cannot accept any responsibility or liability if participants drink excessively, resulting in damages, ill health, injury or death;

3 - All participants should be aware of their own physical or mental limitations before attending an event. People with medical conditions or who are pregnant are strongly advised not to participate in Porto Crawl events and must inform Porto Crawl of the full nature of their condition before participating;

4 - All Porto Crawl participants must be 18 years or older. Only official identification will be accepted as proof of age and includes: Passports, driver licences, proof of age (18 plus) cards, etc. Unacceptable identification includes photocopies, student cards and other non-government issued identification;

5 - All tickets must be purchased before you may participate in Porto Crawl events. Tickets purchased from distributors (hostels, accommodation providers, online sales, etc.) will be redeemed for a wristband and a ticket at the starting point;

6 - You may not change or cancel tickets after purchase with any distributor. Direct sales made with The Porto Crawl or another ticket provided at Porto Crawl’s discretion;

7 - Porto Crawl reserves the right to cancel a tour at our discretion and for any reason. In the event of a cancellation, Porto Crawl will try to contact distributors and clients as quickly as possible and will refund or replace tickets where appropriate;

8 - Porto Crawl reserves the right to change or modify tours without notice, including changing or altering venues and routes. In the event of a change, Porto Crawl  will endeavour to substitute comparable venues, but accepts no liability for changes;

9 - Porto Crawl accepts no liability for participant’s behaviour and reserves the right to refuse entry or remove from events anyone who is drunk, disorderly, aggressive, abusive or anti-social. In the event of refusal or removal, Porto Crawl will not refund ticket prices or cover any additional costs incurred by participants as a result;

10 - The participant agrees to indemnify Porto Crawl (its employees, directors, suppliers, agents, distributors, representatives, etc.) against any third party claims as a result of the participant’s behaviour and actions. Any damages or loss caused by a participant is solely the participant’s responsibility;

11 - All venues (including bars and clubs), attended by Porto Crawl reserve the right to refuse entry or remove participants from venues for any reason including drunk, disorderly, aggressive, abusive or anti-social behaviour. Porto Crawl accepts no liability in the event of refusal or removal and will not refund ticket prices in such an event;

12 - Porto Crawl holds the right to use photos, images, videos and quotes of participants as promotional material in Porto Crawl's website, posters, flyers and social media pages.

13 - Until 2 working days prior the tour - we can change the date of the ticket free of charge. Cancelations are not allowed. For any ticket not used after the pub crawl date or prior the 2 working days notice, there aren't any changes available.

IMPORTANT NOTICE:

Your ticket and booking confirmation will be sent to you by email upon successful completion of your order. If for any reason, you do not receive this mail, you are asked to contact us as it may mean that your order has not been successfully processed.


Please bring your ticket either in paper or in digital version along with a valid photo ID before you start your event.

If you do not have access to a smart phone or printer, please pay at the start point instead of booking online. In case you are unable to make proof that you reserved online you will be required to pay again for the event.

All Porto Crawl participants must be 18 years or older. Only official identification will be accepted as proof of age and includes: Passports, driver licenses, proof of age (18 plus) cards, etc. Unacceptable identification includes photocopies, student cards and other non-government issued identification;

All tickets must be purchased before you may participate in Porto Crawl events. Tickets purchased from distributors (hostels, accommodation providers, online sales, etc.) will be redeemed for a wristband and a ticket at the starting point;

You may not change or cancel tickets after purchase with any distributor. Direct sales made with Porto Crawl may be refunded or another ticket provided at Porto Crawl’s discretion;

Porto Crawl reserves the right to cancel a tour at our discretion and for any reason. In the event of a cancellation, Porto Crawl will try to contact distributors and clients as quickly as possible and will refund or replace tickets where appropriate;

Porto Crawl reserves the right to change or modify tours without notice, including changing or altering venues and routes. In the event of a change, Porto Crawl will endeavor to substitute comparable venues, but accepts no liability for changes;

Porto Crawl accepts no liability for participants’ behavior and reserves the right to refuse entry or remove from events anyone who is drunk, disorderly, aggressive, abusive or anti-social. In the event of refusal or removal, Porto Crawl will not refund ticket prices or cover any additional costs incurred by participants as a result;

The participant agrees to indemnify Porto Crawl (its employees, directors, suppliers, agents, distributors, representatives, etc.) against any third party claims as a result of the participant’s behavior and actions. Any damages or loss caused by a participant is solely the participant’s responsibility;

Porto Crawl holds the right to use photos, images, videos and quotes of participants as promotional material in Porto Crawl’s website, posters, flyers and facebook page;

Until 2 working days prior to the tour – we can change the date of the ticket free of charge. Cancellations are not allowed. For any ticket not used after the pub crawl date or prior the 2 working days notice, there aren’t any changes available.

PRIVACY

Porto Crawl reserves the right to use your personal information for marketing, promotion and research purposes but will never sell your personal information to any third party.

Liability

Porto Crawl is not responsible for illness, damage caused, lost items, or injuries during or after our events. If a participant causes any damage to another person’s property or themselves, the customer is responsible for paying the damages.



CANCELLATIONS AND REFUNDS

We work very hard to make sure that all our tours run as scheduled and reach the highest level of customer satisfaction. If a tour is cancelled, and it is the fault of Discover Lisbon or any of the freelance guides we work with, we will fully refund your reservation and offer up to 100% of the value of the original reservation price as credit towards the purchase of another tour as compensation. This offer cannot be used in any other way and will not be cashed in or given to a third party. In the situation you are not be able to attend your tour and need to cancel a tour booking letting us know at least 24 hours before your tour, we will cancel your ticket and credit you 50% of the purchase price towards the purchase of an additional future tour. We have a no refund policy, unless we are at fault for the cancellation of your tour.

In situations where you are not allowed entrance to a venue from a third party (i.e. Club) for reasons not specified on the  you can be refunded up to 10% of the amount paid for the tour, or 100% of the purchase price towards the purchase of an additional future identical tour. Denial of entrance refund does not include reasons of intoxication NOR DRESS CODE (including, but not limited to, any clothing piece not admitted by the club such as head wear, footwear, jewelry, sports attire and extravagant fashion choices, example, ripped jeans). Which is up to the discretion of the security manager of the clubs or bars.


All participants are responsible for their own safety and well-being during the event. Porto Crawl will do its best to ensure that participants safely attend a variety of localities and venues within Porto. However, Porto Crawl events cannot mitigate every eventuality and as such, Porto Crawl events involve an element of possible risk. All participants acknowledge these risks and attend events of their own accord and solely at their own risk;


Porto Crawl events include opportunities for participants to consume alcohol at their own discretion. The Porto Crawl urges all participants to drink responsibly and cannot accept any responsibility or liability if participants drink excessively, resulting in damages, ill health, injury or death


All participants should be aware of their own physical or mental limitations before attending an event. People with medical conditions or who are pregnant are strongly advised not to participate in Porto Crawl and must inform Porto Crawl of the full nature of their condition before participating;

All venues (including bars and clubs), attended by Porto Crawl reserve the right to refuse entry or remove participants from venues for any reason including being drunk, disorderly, aggressive, abusive or antisocial behavior. Porto Crawl  accepts no liability in the event of refusal or removal and will not refund ticket prices in such an event;

Bookings

When a member makes a reservation/booking, they are obligated to fill out an online form in which they indicate which trip or event they will be participating in, along with the date of that event or trip. It is the responsibility of the participant to enter the correct information in the online form.

If a participant misses, is forced to cancel, or is refused on a trip or event due to an error on the date or any other information entered in the online form, the Cancellation Policy of the Porto Crawl will be enforced and no exceptions will be given.

Event Cancellation Policy

Porto Crawl is not responsible for nor will give refunds for any event cancellations due to illness, strikes, acts of terrorism, poor weather conditions, war, or any sudden, uncontrolled events.

Participants who cancel their reservations up to 10 business days prior to the departure date of the excursion will receive a 100% refund of the amount paid if they present the receipt given (in case the event was paid by card,  participants need to present that receipt also).  

Porto Crawl is not responsible for nor will give a refund if a member should not show up on the day of the event, whether it be due to sudden illness, error in entering date in the online form, poor weather conditions, war, acts of terrorism, strikes, or any other uncontrolled events. 

All members must notify in writing or via email if they want to cancel an event.

Porto Crawl/Event Cancellation/Date Change Policy

If Porto Crawl must change the date of an event for whatever reason, the event will be scheduled for a later date FREE of charge. If a participant who previously booked for that event cannot attend on the new date, they will receive a 100% refund as long as they notify Porto Crawl Staff within 72 hours of the cancellation notification and present the receipt given on the purchase of the event/trip (in case the event or trip were paid by card, participants need to present that receipt also).

If Porto Crawl receives no notification from the participant, they are automatically assumed willing and able to attend the new date and the regular cancellation policy will be applied to the new date. Changes in ItineraryItinerary is subject to change at any moment during the events if unavoidable or beyond our control. Changes may include, but are not limited to, delays in transportation due to poor weather or traffic, or changes in order of visits. TaxesAll VAT and due taxes are included in our final pricing.

Photography Porto Crawl

Guides will take pictures of our events and parties, holding the rights to all pictures taken during our events. By participating in our experiences you are waiving all rights regarding the usage of these pictures. The same pictures can be posted online on our website or facebook page and can be used for the production of promotional material of the association. 

If you have any questions, please, contact info@portocrawl.com


ACTS OF GOD OR TERRORISM

We may not be held responsible should we be unable to offer a tour due to Acts of God, (tsunamis, earthquakes, volcanic dust clouds, extreme weather, etc.).